Recently you have purchased an electric rice cooker from an online shop. Having received it you found it was not functioning.

Now you are to write them complaining to replace it with a new one.

[Date]

[Your Name]

[Your Address]

[City, State, Zip Code]

[Email Address]

[Phone Number]

[Customer Service Department] [

Online Shop Name]

[Shop Address] [

City, State, Zip Code]

Subject: Request for Replacement of Defective Electric Rice Cooker

Dear Sir/Madam,

I hope this message finds you well. I am writing to inform you of an issue I encountered with a recent purchase made from your online shop. On [Date of Purchase], I ordered an electric rice cooker (Order ID: [Order ID]) from your website, and I received the product on [Date of Delivery].

However, upon unpacking and testing the rice cooker, I regret to inform you that it is not functioning properly. Despite following the provided instructions diligently, the appliance fails to cook rice as intended. I have tried multiple times, but it consistently results in undercooked or burnt rice.

As a valued customer, I am disappointed by this experience and kindly request that you replace the defective rice cooker with a new one at your earliest convenience. I understand that such issues can occasionally occur, and I appreciate your prompt attention to resolving this matter.

I have enclosed a copy of the purchase invoice and any other relevant documents for your reference. Please let me know the procedure for returning the faulty product and arranging for a replacement to be sent to me.

Thank you for your understanding and cooperation in this regard. I look forward to a swift resolution to ensure my satisfaction as a customer.

Sincerely,

[Your Name]